I’ve done a number of diverse activities in my professional career. I have a very unique skill set that is difficult to appreciate from a quick glance at my resume. Below are skill sets with accomplishments in each area.
- Leadership
- Servant based leadership style rooted in compassion & kindness with attention to results through accountability to agreed upon standards
- Led and inspired cultural change through a Mission/Vision/Culture initiative at Ross Printing, Business Texter, Talar.io and Intrinium
- I have engineered, identified product/market fit, brought to market and defined complex sales process for multiple products at Ross Printing, Business Texter, Talar.io and Intrinium
- Built multiple talent pipelines, recruited, hired, coached and mentored over 100 employees over 20 years of leadership
- Project Management
- Over 15,000 hours and 10,000 professional work projects successfully managed since 2000 in a multitude of businesses and project types
- See samples here
- Sales Management
- Brought coherency to disparate product/customer fit at Ross Printing and Intrinium
- Managed a sales team of 6 that sold over $12 million in print in 7 years with emphasis on a defined sales process and CRM tracking
- Founded and grew a start up business from scratch to over $40,000 per month in non-recurring revenue.
- Grew and led a sales team of 3 selling SMS to small businesses with an Android app
- Account Management
- Developed, cultivated and nurtured multiple $100,000+ per year accounts in both manufacturing and service delivery businesses
- Helped a mid-west based bank update their entire tech stack and lift and shifted 2 critical processes to the cloud
- Marketing and Lead Generation
- Managed and led multiple organic and paid SEO campaigns in multiple industries
- Developed automated lead generation using drip campaigns via multiple channels (email, MMS, postcards, digital ads, retargeting and phone calls)
- Founded a business that generated $40,000+ per month in non-recurring revenue with near zero cost of sales at Talar.io
- Wrote dozens of blog posts on a wide variety of topics over 20 years
- Technical – IT Management
- Managed a 15 member team that managed 75+ customer IT environments at Intrinium
- Led over 45 customers to lift and shift workloads to hybrid and cloud productivity and AD environments
- Championed a formal in-house knowledge and documentation platform for improved service delivery, reduced time to first ticket for new hires and increased employee morale at Intrinum
- Investigated, negotiated, and implemented a web based MIS and accounting systems in 2013 at Ross Printing
- Investigated, negotiated and migrated Intrinium’s primary IT environment management tool away from Solar Winds in 2019
- Development Operations
- Managed a 3 member dev ops team for Android and built a Progressive Web App at Business Texter
- Managed a remote 8 member dev ops team for Progressive Web App at Talar.io
- Accounting
- Rebuilt the Chart of Accounts for a $3MM+ business
- Bookkeeper via Xero & Quickbooks for Business Texter and Talar.io
- Human Resources
- Developed and nurtured talent pipelines in manufacturing and service delivery businesses
- Recruited and hired over 50 employees
- Budgeting
- Developed profitable budget models in both manufacturing and service delivery models
- Led and coached multiple department heads to successfully build realistic budget models
- Budgeted Hourly Rates
- Utilized breakthrough techniques to develop quarterly budgeted hourly rates for manufacturing to assist in costing/pricing projects for efficient print volume and maximum profitability
- Customer Service
- Managed a 4 member customer service team at Ross Printing, 4 members at Business Texter and 3 members at Talar.io.
- Developed a standardized process and service manual for a consistent client experience in a manufacturing environment in an ISO 9000 format
- Product Analyst
- Ran analysis on multiple products including litho printed materials, flexible packaging, seed paper products, pressure sensitive labels for customer and margin growth
- Utilized Printing Industries of America’s Ratio Studies to benchmark Ross Printing annually.
- Analysis of SMS, MMS, Video Chat and Postcard products for Talar.io
- Analysis of future Managed Service Provider revenue and profit margins compared to like sized firms in other regions.
- Contract Negotiation
- Negotiated the purchase and monthly consumable of an HP Indigo WS 4600 & Konica Minolta C2070 digital printing press
- Negotiated a web based MIS system in 2012 to migrate away from a mid 90’s era on-prem MIS system at Ross Printing
- Negotiated a web based Remote Management program in 2018 to migrate away from a early 00’s era on-prem system at Intrinium
- Negotiated long term bulk paper and ink buys to reduce COGS with West Coast Paper Company
- Negotiated significant volume rates to reduce Cost of Goods Sold for SMS and MMS, postcards and video chat with Talar.io
- Legal & Compliance
- Reduced WA State Labor & Industries User Experience rate from 3.3 (maximum rate at the time) to .80 (20% below the mean) in 4 years at Ross Printing.
- Successfully litigated a breach of contract claim against a mail house
- 100% success rate representing companies in unemployment disputes with L&I
- Navigated complex platform legal requirements at Talar.io for Email, SMS, MMS and Postcard communications from third parties